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Lead Field Service Associate

THE ROLE
The Lead Field Service Associate will be part of Tesla's Energy Operations and Maintenance (O&M) team. As a member of this team, the Lead Field Service Associate will help lead a team to successfully complete quality upgrades on PV systems. The Lead Field Service Associate acts as the overall lead on a job site. It is the responsibility of every team member to ensure safe work practices for Tesla's O&M team. New hire training and continued training will be provided.
RESPONSIBILITIES
Provide leadership and technical expertise to the Field Service team members
Remove solar PV system
Upgrade system and perform quality checks
Re-install and commission system
Prepare and clean-up job site
Ensure all related equipment necessary for the installation is available and onsite
Communicate job status to the customer and leadership
Document and update job status in the company database
Lead efforts for safe work practices for the installation teams
Attend weekly team meetings
Provide an exceptional customer experience to all customers throughout the process
Additional duties required as needed
Travel may be required
REQUIREMENTS
3-5 years' experience in roof work, general construction, or carpentry including 2 years of solar PV installation experience
Minimum 6 months leading a crew of two or more
Understanding of the NEC codes that relate to solar PV installations
Ability to lift 50 lbs.
Ability to work in extreme environments (example: hot sun, cold, crawl spaces, etc.)
Capable of working at heights including on rooftops, climbing ladders and stairs; and performing repetitious duties, including lifting, bending and standing for long periods of time
Experience using basic hand and power tools
Basic computer skills
Must have excellent written and verbal communication skills
Must have excellent customer service skills
Excellent attendance is crucial for the team to achieve success
Ability to work well with and lead others in a collaborative team environment
Must be able to successfully pass pre-employment screening requirements


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